Frequently Asked Questions: Appointments
New patients should bring their driver’s license, insurance card and completed registration forms that are made available online and also sent to them when the appointment is made. Please arrive 15 minutes prior to the scheduled time to ensure paperwork is processed correctly.
We do provide telehealth visits on a secure platform to ensure your health information remains protected. It is important to note that the relationship between insurance providers and telemedicine is evolving and coverage may change as the societal health risks change. Also, a telehealth visit may be limited in providing accurate assessment of medical issues in some cases. Should this arise, we would strongly recommend a visit in person to ensure we can provide the right care plan for your needs.
Patients are responsible for their co-pays, deductibles or coinsurance requirements as set forth by their insurance(s). If the visit is not covered – either because you are uninsured/self pay or we are out of network with your insurance provider, full payment is due at time of service. We offer a competitive rate for patients in this scenario and there is a prompt-pay discount for full payment on the day of service. We also participate with CareCredit if you prefer a payment plan.
We take most major credit cards and Apple pay as well as checks. We do not accept cash payments.
At this time, we are establishing relationships with most major carriers and their patients will be treated as in-network. Patients will be informed of any changes in our status with their insurance provider prior to the appointment.
Yes, this is required at all visits to verify insurance plans are current and to avoid the risk of incorrect claims and errors in billing to you.
Coverage description varies according to your selections at insurance enrollment. It is best to consult your insurance handbook or call your insurance provider if you wish to clarify any questions.
Yes, we will submit the claim to your insurance provider.
We submit your claim to your insurance company. If there is a balance after insurance has paid, we would send you a statement for the remaining amount. This would be your bill. Your insurance company should also provide you an Explanation of Benefits (EOB) after your claim is processed. This is not a bill but explains how much we billed, how much they covered and if there is any balance that is due from you.